Terms and Conditions

TERMS AND CONDITIONS: Thank you for choosing Platinum Scooters Inc.  By submitting this request, Renter agrees to the terms, conditions and rates under this rental agreement:  

• Renter, reservations and rates: Renters must be at least 18 years of age and must possess a valid government-issued photo ID. Renter acknowledges that only adults over the age of 18 are permitted to operate the equipment. Renter must be present at the time the scooter is collected and returned for proper inspection of the equipment.  A valid credit card is required to book the reservation, collect the equipment, and pay for the rental and any costs associated such as damage or losses to the equipment, including theft.  The balance will be fully charged at the time of the booking. Renter is liable for any fees, taxes, fines and penalties incurred in connection with the rental of equipment or its accessories and for which Platinum Scooters Inc may be charged.  If Renter intends to take the equipment outside the state of Florida, Renter must obtain prior consent from Platinum Scooters Inc.  During the booking, Platinum Scooters Inc collects personal data relevant to the rental. In the absence of such information Platinum Scooters Inc.  will not be able to secure the rental.  Rates are according to the prices plus applicable taxes at the time of rental.  Charges for damages or losses will be determined according to the fair market value and will be automatically charged to the credit/debit card on file requiring no additional authorization.
• Credit Card Payment Disclaimer:  By proceeding with a credit card payment on this website, you acknowledge and agree to the following: (1) Authorized Use: You confirm that you are an authorized user of the credit card and that you have sufficient funds or credit facilities to cover the amount being charged (2) Secure Transactions: We use industry-standard encryption and secure payment gateways to process your credit card transactions. However, we do not store your full credit card information on our servers. (3) Transaction Disputes: Any disputes regarding unauthorized or incorrect charges must be reported to us and your credit card provider in a timely manner. (4) Refund Policy: All credit card payments are subject to our Refund Policy. Please review it carefully before making a payment. (5) Service Availability: Payment does not guarantee availability of services or products until your order or booking is confirmed by us. (6) Liability: We are not liable for any loss or damage arising directly or indirectly from the use of your credit card or payment processing errors beyond our control. (7) Chargeback: By submitting payment via credit card, you agree not to initiate any chargebacks or payment disputes with your card issuer for any valid transaction/reservation completed through this website or platform. Should a dispute arise, you agree to contact us first to resolve the issue directly. Filing a chargeback without first attempting to resolve the matter with us may be considered a breach of this agreement and may result in legal action to recover any resulting losses or fees.
• Equipment may not be disassembled.  Care of the equipment: Equipment including electric mobility scooters, wheelchairs and accessories may not be disassembled. If the equipment is damaged because you or someone in your party attempted to disassemble it, you will be liable for any costs associated with the repairs or replacement of the equipment, and such will be charged to the credit/debit card on file with Platinum Scooters requiring no additional authorization. Renter must inspect the condition of the equipment and return it in the same conditions as it was provided at the start of the rental as agreed. Charges for damages or losses will be determined according to the fair market value and will be automatically charged to the credit/debit card on file requiring no additional authorization. During the rental period, Renter must act as any careful user would.  If leaving the equipment unattended – even for a short period -, Renter must secure it in a safe and proper manner. Renter should use the equipment in a responsible manner and only for the purposes intended, including but not limited to carrying one (1) person and not overloading or carrying children. Renter agrees to do not use the equipment: (1) under the influence of alcohol, drugs or any other type of narcotic substances; (2) to carry anything which, because of its smell or condition, harms the device or its accessories, causing Platinum Scooters Inc., a loss of use and income before the device can be restored and available for rent again; (3) transporting passengers or pets, (4) re-rent or to use the equipment to push or tow a vehicle, person or another mobility device; (5) travel on a surface that could damage the device wheels, tires or its under body mechanics at risk, (6) intentionally committing any offence nor put anyone at risk or in any way that breaks the highway code or road traffic laws.  (7) carry goods or baggage.
• Inspection of the equipment. Handling and use of the equipment: For proper inspection of the conditions of the equipment, the Renter is required to be present at the time of release and return.  Renter consents to receive instructions on how to operate the equipment, including how to charge the battery if applicable.  Care, loading, unloading, and operation of the equipment are all the renter’s responsibilities once collected.  Caution is advised when lifting or loading the equipment to include but not restricted to loading in and out of vehicles. This includes items such as batteries and mobility parts which may also be heavy.  Equipment may not be disassembled.  Anyone attempting to lift any of the equipment should at always adopt correct lifting practices to prevent injury, loss or damage.  Renter is responsible for the proper use of ramps and ADA accessible lifts when entering or exiting a vehicle.  Platinum Scooters Inc is not responsible for injuries, losses or damage caused by misuse, the incorrect lifting or loading of any of our equipment. We advise that at all times Renter has someone assisting when lifting or loading the units and accessories, and that Renter does not attempt any lifting or loading if unsure is fully able to do so. The Renter shall hold Platinum Scooters Inc., its directors, officers, employees, and agents, harmless in the event of an accident, injury or damage to the Renter or a third party resulting from the rental under this agreement.  Equipment including electric mobility scooters, wheelchairs and accessories may not be disassembled.  Electric mobility scooters and wheelchairs are intended to be used only on sidewalks or where use is permitted.  Do not use the equipment on highways or roads with heavy traffic on vehicles.  Renter is responsible for the proper use of the equipment and the accessories.  Renter must drive safely and refrain from using a cellphone while operating the electric mobility scooters.
• Damages to the equipment. Breakdown: Renter will be liable for any damage to the equipment that has been entrusted under this agreement.  In the event of damages, the Renter will be liable for any costs associated with the necessary repairs, parts, administrative charges, loss of use or replacement of the equipment in case of total loss.  Such costs will be determined by Platinum Scooters Inc and will be added to the cost of the rental and charged to the credit/debit card on file requiring no additional authorization.  In the event of theft, Renter shall fully indemnify Platinum Scooters Inc for the rented device that has been entrusted under this agreement.  “Damage” is any harm to the mobility device or accessories including but not limited to lights, mirrors, frame, batteries, seats, upholstery, signage and any attached accessories.  For misplaced and lost key, a fee of $50 will be charged to the credit/debit card on file requiring no additional authorization.  In the event of breakdown during the length of the rental, Renter shall call Platinum Scooters Inc at (863) 438-7729, immediately after the incident occurred. If Renter fails to contact Platinum Scooters Inc and instead initiates steps or incurs on any costs without prior consent, Renter will be unable to claim any reimbursements of the expenditures. Renter agrees to a reasonable waiting period for a technician to attend the breakdown. Requests are on a first call first served basis, subject to prevailing traffic conditions and distances that a technician may need to travel to attend to repair or exchange the device. If Renter refuses this service for any reason, Platinum Scooters Inc will not be held liable for any losses, or to refund any rental fees as Renter will have chosen to refuse service and taken over control of the situation.
• End of the rental period. Extension of the rental period: At the end of the rental period, Renter must return the equipment to the same location where the equipment was rented in.  If the Renter returns the equipment to any other location other than the agreed, repatriation costs will be charged. This includes abandonment for any reason at any location without authorization from Platinum Scooters Inc.  Renter agrees that these costs will be charged to the credit/debit card lodged under this agreement requiring no additional authorization.  There is a 30-minutes grace period at the end of the rental before extra charges may apply. If the mobility device is returned without its key, accessories or dirty, the Renter will be charged for the cost of the replacement or a cleaning fee that may range between $50 – $100. Any of these charges will be applied to the credit/debit card lodged with Platinum Scooters Inc., requiring no additional authorization from the Renter.  Under no circumstances do Platinum Scooters Inc, accept any liability for articles that may have been left with the equipment at the end of the rental. If the Renter wishes to keep the equipment for a period longer than the one originally scheduled under this rental agreement, Renter must first check on the rental availability by contacting Platinum Scooters Inc., at least 24 hours prior to the end of the rental period.  Unless otherwise agreed in writing, once the rental period is passed, Renter remains liable for additional rental on a single day rate until the equipment is returned, and for any costs associated with a repossession if needed.  Any of these charges will be applied to the credit/debit card lodged with Platinum Scooters Inc., requiring no additional authorization from the Renter.
• Cancellation and Non-Refundable Payment Policy: Renter may cancel the booking at no extra charge at any time up to 24 hours before the rental is due to start.  Cancellations with less than 24 hours’ notice will receive a refund minus a $35 administration charge to cover expenses incurred. (Refunds should be reflected in your back account usually between 5-7 business days, depending on your financial institution).  Rentals cancelled after the equipment is released to Renter will not be refunded in any part whatsoever.  No refunds will be issued for changes to existing rentals once the mobility device has been received by the Renter.  If the reservation is not cancelled and the customer does not show to collect the equipment on hold, a No- Show penalty fee of one (1) day will be automatically charged to the credit card on file, requiring no additional authorization from the Renter.  All payments made for the rentals are non-refundable, including but not limited to rental fees, deposits, and any applicable taxes or service charges. Once a reservation is confirmed and payment is processed, no refunds will be issued for early returns, inclement weather, no-shows, or failure to use the scooter during the rental period. By completing your booking, you acknowledge and accept this non-refundable policy.
• Optional damage protection coverage: Optional damage protection coverage is available for an additional fee for the length of the rental under this agreement.  This protection will cover any physical accidental damage to the equipment only.  No third-party insurance is available, given or implied.  If Renter declines this optional coverage at the time of the booking, the equipment will not be covered, and Renter will be liable for any damage to the equipment including but not limited to broken parts, scratches, lost key, etc.  Theft, mechanical damages, total loss, damages to the battery and any damages exceeding the value of $250.00, are not covered, available or implied with the “Optional Damage Protection Coverage”, and Renter will be liable for the replacement of the equipment. Renter agrees that additional costs will be charged to the credit/debit card lodged with Platinum Scooters Inc., requiring no additional authorization.  If the payment fails to process with the credit card on file, Renter will be billed for the full amount for immediate payment.  Renter is advised that the insurance will be invalidated if Renter fails to take reasonable measures for the safety of the equipment, its parts or accessories, or fails to comply with all restrictions on the use of the equipment or otherwise abuse or misuse it.  Renter will not be exempt from liability towards Platinum Scooters Inc., in the event of breach of contract.  Therefore, Renter will be responsible for any financial loss Platinum Scooters Inc suffers because of such breach and for any relevant claims made by other people.  Therefore, in any case, neither Platinum Scooters Inc, nor its officers, directors, employees will be liable to the contracting party for any amounts not for actions, law suits or claims related to any direct, indirect, consequential, punitive damages (such as loss of business or loss of profit) arising out of or in connection with the rental or the use of any equipment whether the action is based on contract or in tort.   Renter will indemnify and hold Platinum Scooters Inc harmless from all claims, liabilities, damages, losses or expenses arising out of the rental and/or use of the equipment.
• Liability, Indemnification, Governing Law and Disputes:  The Renter agrees to indemnify and save and hold Platinum Scooters, Inc, its owners, management, its agents, consultants and others who give recommendations, directions or instructions on how to use the equipment or any subdivision thereof, harmless from any liability, claims, or expenses arising out of the use or misuse of the scooter during the rental period. The Rental Company is not responsible for any injuries or damage caused while using the scooter. The Renter hereby assumes full responsibility for any risk of bodily injury, death or property damage arising out of or related to the use of the equipment, whether caused by the negligence of Renter or otherwise.  The Renter hereby releases, waives, discharge and covenant not to sue Platinum Scooters, Inc. the owners, management, officers, directors, agents, consultants and others who give recommendation, directions or instructions on how to use the equipment or any subdivision thereof for any liability to the undersigned, their personal  representatives, assigns,  heirs, and next of kin for any and all loss or damage and any claim or demands therefor on account of injury to the person or property or resulting in death of the undersign arising out of or related to the rental, whether caused by the negligence of the Renter or otherwise. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida and is designed to be as comprehensive and encompassing as permitted under the laws of the State of Florida. If any provision of this Agreement is deemed unenforceable or invalid, it is agreed that the remaining provisions shall, notwithstanding such invalidity, remain in full legal force and effect, ensuring the continuance of the intended protections and limitations of liability as broadly as possible. This Agreement will be governed by and construed pursuant to the laws of the State of Florida without regard to any conflicts of law provisions. Renter and Platinum Scooters Inc., agree to submit to the exclusive jurisdiction of the state and federal courts located in Polk County, Florida for all disputes and issues regarding this Agreement. Renter and Platinum Scooters Inc., hereby waive trial by jury in any action, proceeding or counterclaim brought by either of the parties hereto against the other, on or in respect to any matter whatsoever arising out of or in any way connected with this agreement.

Acknowledged and Accepted by: Name:___________________________________Signature:_____________________________Date:______________