TERMS AND CONDITIONS
“You” are the customer (main user) who agree to the terms of the rental
agreement and who is entitled to use the scooter/equipment.
Platinum Scooters/Mobility is the name of mobility rental company in the
“Scooter/equipment” is the item that Platinum Scooters is renting to
you for the agreed duration of the rental agreement and will include all parts
and accessories fitted to it at the commencement of the rental.
“Damage” is any damage occurring to the Scooter/equipment (including,
lights, seats, upholstery and any attached accessories).
“Third party” any property, person or organization other than Platinum
Scooters or subsidiary or franchisee named in the rental agreement.
"ADW insurance" is Accidental Damage Waiver insurance.
"scooter/equipment " are any and all items listed on your rental order/invoice
you have rented from Platinum Scooters/Mobility.
2 PREREQUISITES: WHAT DO YOU NEED IN
ORDER TO RENT A SCOOTER OR WHEELCHAIR?
You must hold and be able produce when requested by Platinum
Scooters a valid ID before the rental takes place. The ID must have
been issued by authorized authorities. When the rental booking is made from
outside the USA you must also be able to produce when requested a valid
identity card or a valid passport issued by the country of your residence. You
must be aged 21 or over to rent our mobility equipment. You must produce a
valid credit card with an expiry date after the rental end date. No scooters or
equipment can be rented against cash or check payment unless such
payment exceeds the retail value of the scooter or equipment to be rented.
3 EQUIPMENT/SCOOTER: CONDITION, USE,
BREAKDOWN ASSISTANCE AND
3.1 Condition Of The Scooter/Equipment.
Before leaving the rental location, you are required to check the condition of
the equipment. Where an apparent defect is found which is not already noted,
you must immediately inform Platinum Scooters before proceeding
with your rental of the equipment. In such a case, amendments will be made
to your rental account at our office and duly noted by both parties. If a defect
is not noted and agreed prior to proceeding with your rental the condition of
the scooter/equipment will be agreed as being in good order and it will be
considered that you received the scooter/equipment in good order and proper
working condition. You will return the scooter/equipment in the same condition
as it was provided at the start of the rental as agreed. You are responsible for
any repair or refurbishment costs and these costs will be added to the cost of
the rental and you agree that these costs will be charged to your credit/debit
card lodged with Platinum Scooters requiring no additional
3.2 Use Of The Scooter/Equipment.
The scooter/equipment must not be operated by anyone other than you or a
member of your party over the age of 18. Anyone under the age of 18 will
require written the permission from Platinum Scooters, text or email is
acceptable. If you wish to take the scooter/equipment outside the State of
Florida you must obtain Platinum Scooters prior consent. You must
take care of the scooter/equipment, keep it in good repair and condition,
reimburse Platinum Scooters for any damage to the
scooter/equipment, and pay for any costs incurred. You are liable for all fees,
taxes, fines and penalties incurred in connection with the use of the
scooter/equipment and for which Platinum Scooters is charged,
unless they have arisen through the fault of Platinum Scooters.
During the rental period you must carry out the usual checks as would any
careful user and you must take good care and respect the rented
scooter/equipment. When leaving the scooter/equipment unattended even for
a short period, you undertake to secure it in a safe and proper manner. You
must use the scooter/equipment in a responsible manner and in particular,
only for the purposes for which it is intended.
For a scooter, this means primarily carrying one person and their personal
items and not overloading or carrying children. In particular, you must not use
the scooter/equipment under any of the following conditions or for any of the
- operating the scooter or equipment under the influence of alcohol, drugs or
any other type of narcotic substances,
- carrying anything which, because of its smell or condition, harms the Vehicle
or causes Platinum Scooters to lose time or money before it can rent
the scooter/equipment again,
- transportation of animals (with the exception of assistance animals),
- re-rental to or use by other persons,
- carrying passengers
- pushing or towing another vehicle.
- traveling on a surface of which could put the scooter/wheelchairs wheels,
tires or its under body mechanics at risk,
- intentionally committing any offence.
- none of the goods and baggage carried in or on the scooter/wheelchair,
including their packing and stowage equipment, will be permitted to damage
the scooter/wheelchair, nor put the occupants abnormally at risk,
- in any way which breaks the highway Code, road traffic laws or any other
3.3 Maintenance / Mechanical Problems
You must stop the scooter if the instrument panel warning light which is
intended to indicate the existence of a mechanical problem flashes, or if you
become aware of anything else which may indicate the presence of a
mechanical problem with the scooter/equipment.
When the rental starts, the scooter/equipment will be fit for normal use. If it is
not, or if it becomes unfit for normal use during the rental because of
mechanical breakdown or accident, you must inform Platinum
Scooters immediately. Platinum Scooters will have the choice
between replacing the scooter/equipment and repairing the scooter/equipment
on site. Any fees and expenses of any repair undertaken without the order of
Platinum Scooters will not be reimbursed to you. You must inform
Platinum Scooters , or one of its agents, of all accidents, damage to
or breakdowns of the scooter/equipment. In any case, neither Platinum
Scooters nor its directors, officers or employees will be liable to you
for any loss or damage (including but not limited to loss of profit or earnings…)
nor, to the extent permitted by the Law, for indirect consequential damages
whether your action is based on contract or in tort. Optional damage waiver
insurance is available an additional fee per 24 hour rental period or part
thereof; this will cover accidental damage to the scooter/equipment only. No
third party insurance is available, given or implied. If you have taken out this
insurance the scooter/equipment is insured for the period mentioned on the
rental agreement. Theft cover is not available or implied and you will be liable
for replacement. You agree that additional costs will be charged to your
credit/debit card lodged with Platinum Scooters requiring no additional
3.4 Breakdown Assistance
For the length of the rental, as agreed with Platinum Scooters/Mobility , you
have the benefit, at no extra cost, of a Breakdown and Assistance Service. If
required, this service can be contacted by calling the telephone number
indicated on the rental agreement or on the scooter/equipment or on the key
fob. In order to benefit from this cover, you must make contact with Platinum
Scooters/Mobility immediately after the occurrence of the incident. If you do
not contact Platinum Scooters/Mobility and if you initiate steps or make any
disbursements without the prior consent of Platinum Scooters/Mobility, you
will not be able to claim for reimbursement of the expenses.
You agree to waiting period of up to two hours for our technician to attend
your breakdown. This waiting time will vary subject to prevailing traffic
conditions and distances that our technicians will need to travel to attend your
location to enact a repair or exchange of your rented equipment. If you refuse
this service for any reason Platinum Scooters/Mobility will not be held liable
for any loss you incur or to refund your rental fees as you will have chosen to
refuse service and taken over the control of the situation.
4 RENTAL PERIOD. cv x
4.1 Principle And Calculation.
You undertake to return the scooter/equipment to Platinum Scooters/Mobility
at the agreed place, on the date and at the time indicated on the rental
agreement. The rental duration is calculated on the basis of indivisible periods
of 24 hours, starting from the time the scooter/equipment is made available.
However, a 30 minute grace period is applied at the end of the rental before
the start of a new 24-Hour rental period begins. If you return the
scooter/equipment to any other location other than the agreed location,
repatriation costs will be charged to you. This includes abandonment for any
reason at any location without prior authorization from Platinum
Scooters/Mobility . You agree that these costs will be charged to your
credit/debit card lodged with Platinum Scooters/Mobility requiring no additional
You may cancel your booking at any time up to 48 hours before your rental is due to start and receive a refund minus a $30 administration charge to cover expenses incurred. Rentals canceled after your scooter/equipment is delivered or is out for delivery will not be refunded in any part whatsoever. No refunds will be issued for changes on existing rentals once scooter has been received by the customer, If the reservation is not cancelled and the customer does not show to pick-up the scooter on hold, a No-Show penalty fee of one (1) day will be automatically charged to the credit card on file.
4.2 Extension Of The Original Duration Of The Rental
Should you wish to keep the scooter/equipment for a period longer than that
originally set out in the rental agreement, you must first contact Platinum
Scooters/Mobility at least 24 hours prior to the end of your rental agreement
in order to extend the duration of the rental. Unless otherwise agreed in
writing by Platinum Scooters/Mobility , once this period is passed, the
contracting party remains liable for additional rental on a single day rate until
returned you remain liable for any damages to Platinum Scooters/Mobility.
You agree that these costs will be charged to your credit/debit card lodged
with Platinum Scooters/Mobility requiring no additional authorization.
4.3 Delivery And Collection Terms
Platinum Scooters/Mobility agrees to deliver and collect the
scooter/equipment but you may have to pay additional charges and follow
additional instructions. You must check at the time of reservation. You must
return the scooter/equipment immediately if Platinum Scooters/Mobility asks
you to do so. In the event that the scooter/equipment is not delivered to
Platinum Scooters/Mobility upon request you hereby authorize Platinum
Scooters/Mobility to enter your premises and to do any and all other things
necessary to repossess the scooter/equipment. You will be liable for any costs
associated with such repossession. Platinum Scooters/Mobility may
repossess any scooter/equipment without notice or liability where Platinum
Scooters/Mobility deems that such repossession is necessary for its own
protection. You agree that any additional costs incurred will be charged to
your credit/debit card lodged with Platinum Scooters/Mobility requiring no
4.4 End Of Rental
The end of the rental is defined by the return of the scooter/equipment and
any keys and accessories to the Platinum Scooters/Mobility pick up location
as agreed in the rental agreement. If the scooter/equipment is returned
without its key or accessories you will be charged for the cost of the
replacement. Under no circumstances will Platinum Scooters/Mobility accept
any liability for articles that may have been left with the scooter/equipment at
the end of the rental. You agree that these costs will be charged to your
credit/debit card lodged with Platinum Scooters/Mobility requiring no
5 RATES / TERMS OF PAYMENT
The total charges for each rental will be determined according to the price list
applicable at the time of rental and full rental price will be charged at the time
5.2 Terms Of Payment
When payment is made by means of a credit card, an authorization will be
requested prior to the start of the rental. This authorization will be in place
throughout the rental period to cover any damage or loss of the
At the time of booking the scooter/equipment the invoiced amount will be
charged to the credit/debit card provided. Booking and paying infers your
agreement to Platinum Scooters/Mobility rental agreement as set before you.
The tariffs applicable to the rental of additional services, items and optional
ADW insurance are those which are in force on the date of issue of the rental
agreement, and correspond to the characteristics you originally indicated at
the time of reservation (equipment type, rental, duration, price, return
location…). Any modification in the characteristics will entail the use of an
appropriate alternative tariff. You agree that any additional costs/charges will
be charged to your credit/debit card lodged with Platinum Scooters/Mobility
requiring no additional authorization
6 You Will Be Liable For Any Damages To Platinum
Scooters/Mobility When Renting A Scooter Or
Equipment That Has Been Entrusted To You.
Therefore, in the event of theft of the scooter or equipment or damages
caused to it, you must fully indemnify Platinum Scooters/Mobility (the
indemnification will include the amounts corresponding to the repair costs,
resale value of the scooter or equipment, loss of use, administration
charges…). The amount will not exceed the market value of the rented
scooter or equipment at the time of the event. This liability may be reduced if
you opted for the accidental damage waiver insurance.
Therefore, at the end of the Rental, IN THE EVENT OF DAMAGE OR THEFT,
YOU WILL BE DEBITED THE FULL AMOUNT FROM THE CREDIT/DEBIT
CARD USED AT THE TIME OF BOOKING. If this is not possible the full
amount will be billed to you for immediate payment.
You are advised that any insurance you may have chosen will be invalidated if
you fail to take reasonable measures for the safety of the scooter/equipment,
its parts or accessories, or fail to comply with all restrictions on the use of the
scooter/equipment or otherwise abuse or misuse it.
You will not be exempt from liability towards Platinum Scooters/Mobility in the
case of breach of contract. Therefore, you will be responsible for any financial
loss Platinum Scooters/Mobility suffers as a result of such breach and for any
relevant claims made by other people. You agree to pay any amounts
Platinum Scooters/Mobility spends in enforcing these terms.
THEREFORE IN ANY CASE, NEITHER PLATINUM SCOOTERS NOR ITS
OFFICERS, DIRECTORS, EMPLOYEES WILL BE LIABLE TO THE
CONTRACTING PARTY FOR ANY AMOUNTS NOR FOR ANY ACTIONS,
LAW SUITS OR CLAIMS RELATED TO ANY DIRECT, INDIRECT,
CONSEQUENTIAL, PUNITIVE DAMAGES (SUCH AS LOSS OF BUSINESS,
LOSS OF PROFIT) ARISING OUT OF OR IN CONNECTION WITH THE
RENTAL OR THE USE OF ANY SCOOTER OR EQUIPMENT WHETHER
THE ACTION IS BASED ON CONTRACT OR IN TORT. YOU WILL
INDEMNIFY AND HOLD PLATINUM SCOOTERS HARMLESS FROM ALL
CLAIMS, LIABILITIES, DAMAGES, LOSSES OR EXPENSES ARISING OUT
OF THE RENTAL AND/OR THE USE OF THE SCOOTER OR EQUIPMENT.
If the loss suffered by Platinum Scooters/Mobility is subsequently reduced
(recovery of the scooter or equipment within 60 days, partial or total liability on
the part of the Third party), you will receive the corresponding reimbursement.
Both at check-out and check-in Platinum Scooters/Mobility together with you
will record all visible damage to the scooter/equipment which you hereby
acknowledge. Existing damage will be noted. At the end of the rental the
identification of any new damage must be added to your rental account. Any
new damage will be immediately noted by Platinum Scooters/Mobility. This
damage will be charged to you unless appropriate ADW insurance cover was
purchased by you at the commencement of the rental period.
Any and all repair costs will be directly billed to you by Platinum
Scooters/Mobility and will include the cost of the damage repair as well as
administration charges, immobilization costs, spare parts and labor costs. The
above-mentioned invoiced repair costs are payable under the same conditions
as for the payment of the rental agreement and you agree that these costs will
be charged to your credit/debit card lodged with Platinum Scooters/Mobility
requiring no additional authorization.
Platinum Scooters/Mobility strongly recommends that you take out the
optional ADW insurance available at the time of booking.
You can cancel your booking at any time up to 24 hours before your rental is
due to start and receive a refund minus a $25 administration charge to cover
our administration expenses incurred. These include credit card fees that we
pay when we charge your card and again when we make a refund. Bookings
canceled within 24 hours of the rental start date Platinum Scooters/Mobility
will refund minus one days rental fee. Rentals canceled after your
scooter/equipment is delivered or is out for delivery will not be refunded in any
8 DATA PROTECTION LAW
Please note that in the course of the performance of the booking as well as
the rental process, Platinum Scooters/Mobility collects some personal data. It
is mandatory to provide all the information requested; in the absence of such
information Platinum Scooters/Mobility will not be able to correctly ensure the
booking and/or the rental.
Lifting and/or loading scooters/equipment
Caution is advised when lifting or loading any of our equipment to include but
not restricted to loading in and out of vehicles. This includes items such as
batteries and scooter parts which are also heavy. Anyone attempting to lift any
of our equipment should at all times adopt correct lifting practices to prevent
injury, loss or damage. Platinum Scooters/Mobility.com cannot accept and
responsibility for injury, loss or damage caused by the incorrect lifting or
loading of any of our equipment. We advise that at all times you have
someone to assist you when lifting or loading our equipment and you do not
attempt any lifting or loading if you are unsure you are fully able to do so.